Ongoing · We keep it running

The TX Maintenance Contract: Who keeps your document processing running?

TX Text Control brings new versions every year, dependencies want to be cared for, platform changes watched. With the TX Maintenance Contract we take that on: updates, monitoring and a support quota with fixed response times. Your documents keep running, without you having to think about it.

Request the TX Maintenance Contract · from 498.00 €/month How the maintenance works

Who is the Maintenance Contract for?

For everyone who wants to generate documents, not plan updates.

The TX integration runs, and that is exactly why it slips into oblivion, until an update is due or something jams. The Maintenance Contract is for you if you recognise at least one of these sentences:

“For the annual TX update, no one here reliably has the time.”
“Security updates of our dependencies happen when there is spare time. So rarely.”
“When document generation stops, we need reliable response times, not a ticket queue.”
“We want to put our developers on features, not on maintenance.”

What you get

Four building blocks, included in every tier.

Annual TX version updates

We lift your application to the current TX Text Control version, test document generation and thereby keep you away from the migration backlog.

Security & dependency updates

We regularly maintain dependencies and security updates: quarterly in the Basic tier, monthly in Plus and Premium.

Platform monitoring

We keep an eye on what affects your document processing: certificates, advisories, changes to platform and policies. You hear it from us, not from the outage.

Support with fixed response times

A monthly support and change quota, with committed response times per tier: from 3 business days to 4 hours on business days.

How the maintenance works

A clear start, then ongoing relief.

1 · Clarify the prerequisite

We do not maintain any application blind: either the TX integration comes from us, or we get to know it beforehand in the TX Compass or an analysis.

2 · Choose a tier

Basic, Plus or Premium, per application: you choose the quota, response time and proactivity that fit your operation.

3 · Ongoing care

Updates, security care and monitoring happen on schedule from now on. In Plus and Premium a health check examines the application once or twice a year.

4 · Support in everyday work

Questions and small changes run through the quota, with a fixed response time. Larger undertakings we plan together, in Premium with an annual roadmap session.

Price & tiers

Three tiers, per application. All prices net plus VAT.

Developer with headphones on a support call by the window

Ongoing maintenance

The TX Maintenance Contract

Annual TX version updates, security and dependency care and platform monitoring are included in all tiers. The tiers differ in quota, response time and proactivity.

The price applies per application up to medium size, larger applications we calculate individually. Prerequisite: TX Compass or analysis beforehand, or the integration comes from us.

from 498.00 €per month, per application

Basic · “Stays operational”498.00 € per month

Annual TX version update, quarterly security and dependency updates, platform monitoring, 2 hours of support quota per month, response within 3 business days by email.

Plus · “Stays cared for”899.00 € per month

Plus monthly security and dependency updates, 5 hours of support quota, response within one business day via Teams or phone and one health check per year.

Premium · “Fully looked after”1,499.00 € per month

The full scope: 10 hours of support quota, response within 4 hours on business days, two health checks per year, Azure monitoring with cost check and an annual roadmap session with an architect.

Maintenance contract or sparring?

Both are the ongoing stage of the TX journey, with opposite modes: the Maintenance Contract means “we keep it running”. The TX Sparring means “your team builds, we accompany” and fits when your developers keep developing the document processing themselves. You choose what fits your team.

Honestly

We maintain nothing we do not know.

Fixed response times can only be committed by someone who really understands the application. That is why the Maintenance Contract has a prerequisite: either we built your TX integration ourselves, or we got to know it beforehand in the TX Compass or an analysis. This is not a hurdle, but the reason why the commitments hold.

As a partner of Text Control GmbH we know the annual TX versions before they reach you. That very knowledge turns the mandatory update into a routine instead of a project.

Request the TX Maintenance Contract · from 498.00 €/month

Frequently asked questions

Answered clearly.

What does the TX Maintenance Contract cost?

There are three tiers, all net plus VAT and per application: Basic for 498.00 € per month with 2 hours of support quota and response within 3 business days, Plus for 899.00 € per month with 5 hours, response within one business day and an annual health check, Premium for 1,499.00 € per month with 10 hours, response within 4 hours on business days, two health checks, Azure monitoring and an annual roadmap session. The prices apply per application up to medium size, larger applications we calculate individually.

Why do you need a TX Compass or an analysis beforehand?

Because we do not maintain any application blind whose structure we do not know. The prerequisite for the Maintenance Contract is therefore that we built your TX integration or got to know it beforehand in the TX Compass or an analysis. This protects both sides: you get reliable response times, we can keep them.

Why are the annual TX version updates so important?

TX Text Control brings new versions every year with bug fixes, security updates and new features. Whoever skips several versions turns a routine update into a migration project. The Maintenance Contract keeps your application current year after year, before the backlog gets expensive.

What is the difference from the TX Sparring?

The Maintenance Contract means: we keep it running, with updates, monitoring and support. The Sparring means: your team builds, we accompany. If your team keeps developing the document processing itself and is only looking for an experienced counterpart, the Sparring is the more fitting product.

Still unsure?

The TX Compass is the entry point, into maintenance too.

90 minutes for 499.00 €: we get to know your TX integration, you get a clear recommendation with a results guarantee. At the same time this fulfils the prerequisite for the Maintenance Contract. Or you start with a free first conversation that clarifies whether we are a good fit for each other.

To the TX Compass

The next step

Request the TX Maintenance Contract.

Write us a few lines about which application is to be maintained and who built the TX integration. We will get back to you within one business day with proposed dates. You talk to someone who understands TX Text Control and your .NET world.

Quality Bytes GmbH · Brunnenstraße 21 · 53498 Bad Breisig
+49 2633 4899 430 · info@qualitybytes.de

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